Alexandre Goncalves
Consultor De Processos at Atento
Based in Cotia, Brazil
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Seniority
Staff
Department
Operations
Location
Cotia
Industry
Outsourcing and Offshoring Consulting
Company size
102K
Contact information
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a•••••••@atento.com
Phone
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Background
About Alexandre Goncalves
Mais de dez anos de experiência em mapeamento de processos (As is), análise, redesenho do modelo (To be), implantação e acompanhamento pós-implantação, utilizando metodologias como Business Process Management (BPM e BPMN), Custeio por Atividades (ABC/ABM), focando objetivos qualitativos e principalmente redução de custos administrativos e operacionais. Ampla experiência em mapeamento e implantação de sistemas corporativos e de gestão jurídica. Vasta experiência em revisão e adequação organizacional, com análise e sugestões na definição de papéis e responsabilidades.
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