Alexandre Lavery
International Service Manager at Germitec
Based in Paris, France
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Seniority
Manager
Department
Operations
Location
Paris
Industry
Hospitals and Health Care
Company size
66
Contact information
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a•••••••@germitec.com
Phone
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Background
About Alexandre Lavery
Skilled in leading multicultural service teams, optimizing processes, and enhancing customer experience accross complex, high-value environments- Bachelor’s degree in Materials and Biotechnology - Specialization in Technical and Scientific Communication - Experience in training and management of global support team across multiple time zones - Strong technical troubleshooting and problem-solving skills - Excellent leadership, communication, and interpersonal abilities - Proficiency in support ticketing systems and customer relationship management (Helpdesk tool)- Experience in data analysis and generating detailed support metrics reports - Ability to effectively train and mentor new staff worldwide - Familiarity with Service Level Agreements (SLAs) and compliance requirements - Customer support and service management - Solid understanding of customer support best practices and industry trends - Capable of handling high-pressure situations and managing customer escalations - Strong organizational skills and attention to details - Ability to collaborate effectively with cross-functional teams - Fluency in english - Willingness to travel as needed - Strong project management skills and experience implementing support-related tools and technologies under strict quality procedures
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