Alexandre Leblanc

Background

About Alexandre Leblanc

I’m a Senior Program Manager with a passion for building scalable, tech-enabled solutions that enhance customer experience and operational efficiency. At Coveo, I lead cross-functional programs that integrate Customer Success, Professional Services, and Technical Support, driving measurable impact across the customer lifecycle. My toolkit includes Salesforce, Gainsight, Certinia (FinancialForce), Jira Cloud, and Zapier; tools I’ve used to automate workflows, optimize systems, and enable data-driven decision-making. I’ve helped launch strategic offerings like a paid Technical Account Manager (TAM) program, a Partner Success program and a Developer Support model, collaborating closely with Enablement, Documentation, and other teams. Currently pursuing my Salesforce Administrator certification, I’m focused on blending technical depth with strategic execution to help tech companies scale smarter and serve customers better.