Alexandre Monteiro

Background

About Alexandre Monteiro

Professional with an MBA in Business Administration and a Bachelor's degree in Economics, fluent in Portuguese, English, and Spanish, and intermediate proficiency in French, with international experience and over four years in the field, working in large national and multinational companies in the oil, gas, education, and hospitality sectors; Expertise in planning strategies and managing guidelines focused on improving operational performance, achieving company objectives, and increasing business profitability through high-quality service and customer experience; Solid experience in performing full front desk services for hostel guests, including check-in/check-out execution, reservation management, customer service, and cash flow control; Capability in overseeing daily operations across 5 hotels, ensuring seamless coordination between housekeeping, maintenance, suppliers and guest experience teams, while maintaining high service standards and swiftly resolving operational challenges. Strong background in inventory management, facility inspection, budget administration, concept and product development, as well as building strong relationships with suppliers and customers; Extensive knowledge in preparing management reports, monitoring performance indicators, and providing data to support strategic decision-making; Highly skilled professional in teamwork, dynamic, proactive, with a fast learning ability and strong interpersonal relationships. Organized, responsible, and flexible; Keywords: Business administration, guest reception, check-in/check-out, reservation management, customer service, cash flow, inventory management, facility inspection, budget administration, concept development, product development, supplier relations, client relations, management reports, performance indicators, operations, facility management. Key roles: Operations Coordinator | Front Desk Manager | Assistant Manager | Operational Manager | Supervisor | Front Desk Leader | Hostel Manager