Alexus Soward-Carter

Background

About Alexus Soward-Carter

Highly motivated Customer Experience Analyst and Retention Strategist with a strong passion for data analysis, optimizing customer experiences, and driving long-term loyalty in the live events and creative space. With expertise cross-channel initiatives, I continuously improve the customer journey by identifying trends, reducing churn, and maximizing lifetime value. By collaborating with diverse teams, monitoring retention metrics, and enhancing perk-customer matching systems, I create cohesive experiences that support long-term retention. I streamline onboarding processes, stay informed on industry best practices, and strive to deliver exceptional results in the rapidly tech space. Self-starter with 7 years of customer experience and account management support, 5 of which have been for Fortune 500 start-ups with a passion for mental health and the DEI projects in the tech (and all) worlds. Adept at cultivating relationships with people of different backgrounds and developing strategic partners to drive tangible results and tell impactful stories of clients to the world.