Alfredo Vidal
Help Desk Engineer IT Operations at Fonoip
Based in Santiago, Chile
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Seniority
Other
Department
Other
Location
Santiago
Industry
Telecommunications
Company size
8
Contact information
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a•••••••@fonoip.com
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Background
About Alfredo Vidal
IT professional with 6+ years of experience supporting infrastructure, identity, and communications environments. Hands-on with Active Directory, Microsoft 365, Exchange, structured networks, and VoIP/PBX systems. Proven track record of remote troubleshooting at scale, asset management, and rapid adaptation — most notably leading the remote-work transition during the COVID-19 pandemic. Focused on moving from support engineering into systems and infrastructure administration. Core Skills: • Identity & Cloud: Active Directory, Microsoft 365, Exchange, Azure AD basics • Networking: TCP/IP, Structured cabling, Access Point management, LAN/WAN • Voice / VoIP: Virtual PBX, IP phone deployment, Softphone configuration • Security & Endpoint: Antivirus management, Threat monitoring, Endpoint hardening • Data & Tools: SQL, Ticketing systems, Remote support tools, Asset management Languages: Spanish (Native) · English (Full Professional) Certifications: Essential TCP/IP Networking · Professional English
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