Ali Abad

Background

About Ali Abad

With over five years of experience in the telecommunications industry, I am a customer support specialist with a passion for optimizing network operations and enhancing customer service. I have a diploma in project management and a bachelor's degree in computer engineering, which equip me with the technical and analytical skills to handle complex scenarios and deliver efficient solutions. Currently, I work as a customer support - routing specialist at tedexis, a leading provider of SMS and A2P messaging services in Latin America. I manage routing for various messaging services, ensuring efficient operation and content monitoring, identifying spam or phishing threats, and maintaining profitability indicators. I also focus on continual process improvement and adhere to customer service standards as per SLA. I am always eager to learn new skills and technologies, collaborate with my team and other stakeholders, and contribute to the growth and success of tedexis.