Ali Choudry

Background

About Ali Choudry

As a former Technical Support Analyst at Alpha Technologies, I provided efficient and effective IT solutions for Freedom Mortgage, a leading mortgage lender in the US. I leveraged my expertise in RSA, Duo MFA, Outlook, Active Directory, Interaction, Sip Softphone, Windows, Cisco AnyConnect, and Microsoft Azure to assist end users, troubleshoot issues, and trained new hires. I have worked in this role for over a year and a half, and I enjoyed the challenge and variety of IT tasks and projects that I handled on a daily basis.In addition to my IT skills, I also have a strong background in retail management and customer service, which I have developed over seven years as a Front End Supervisor at Giant Food. In this role, I excel in person-to-person communication, cash handling, scheduling, reporting, and resolving customer issues. I have also demonstrated my ability to balance drawers, verify transactions, oversee product availability, and manage a high-volume business location. My dual experience in IT and retail gives me a unique perspective and a versatile skill set that I can apply to any industry or situation.