Ali Imran

Background

About Ali Imran

With a strong foundation in computing and systems development and over 4 years of diverse experience across operations coordination, customer service, IT sales, and team leadership, I am passionate about driving operational excellence and delivering value to customers and stakeholders. Currently, I serve as an Operations Team Lead at Talabat, where I manage core grocery operations, oversee inventory quality, resolve complex issues, and lead a high-performing team to ensure smooth daily workflows. I collaborate closely with internal teams and vendors to maintain high standards of service, product quality, and performance outcomes. Throughout my journey, I’ve gained solid experience in fleet management as an Operations Coordinator, enhanced customer satisfaction during my time with Qatar Airways as a Customer Support Agent, and developed sales coordination and client-handling skills while working remotely in IT sales. My early background in digital marketing gives me a creative edge in communication and problem-solving. I also hold a Higher National Diploma (BTEC Level 5) in Computing and Systems Development, which strengthens my ability to understand and work with digital systems and technical tools in today’s fast-paced environment. I am driven by the opportunity to optimize operations, enhance service experiences, and contribute to innovative strategies in the e-commerce and logistics space.