Ali Razavi
IT Senior Technical Support at Astrazeneca
Based in Boston, United States
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Seniority
Staff
Department
Information Technology
Location
Boston
Industry
Pharmaceutical Manufacturing
Company size
78K
Contact information
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a•••••••@astrazeneca.com
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Background
About Ali Razavi
Accomplished technician with a proven track record of problem solving resulting in tremendous customer satisfaction and operational stability. Proven team leader who thinks outside the box when it comes to fixing user's computer issues. Strong operations professional skilled in Russian, Farsi, English and Ukrainian. Accomplishments: Part of a team that assisted in migration of Windows 7 to Windows 10. Project encompassed 3 campuses and over associates. Included building their outlook profile and training associates on how to use the new computers, installing applications and making sure users are set. Facilitated overnight shift that supported Asian offices and users. Did in depth analysis on high ticket volume for the "No Symptom Available" category. Results lead to a reduction of these tickets by 40%
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