Ali Tawil

Background

About Ali Tawil

Reports Preparation Prepare and monitor Daily Replacement Fleet Reports to track vehicle availability and utilization.Generate Service Due Reports to ensure timely maintenance and compliance.Maintain Vehicles in Garage Reports to monitor repair status and minimize operational downtime. Fleet & Operations Management Manage daily leasing operations in coordination with partners such as Avis and Europcar.Oversee technical pass requirements and ensure fleet compliance with operational regulations.Coordinate the receipt and onboarding of new fleet vehicles from multiple automotive brands.Manage the vehicle de-fleeting process, including documentation and system updates.Send internal notifications regarding newly added and de-fleeted vehicles.Review and approve operational requests through email communication.Open and close vehicle records within the MOI system to maintain regulatory compliance.Maintain accurate and up-to-date fleet records and operational data. Insurance & Claims Handling Initiate and manage insurance claims for fleet vehicles.Coordinate with insurance providers to facilitate claim processing.Arrange vehicle repairs with authorized garages and monitor repair progress.Conduct follow-ups with garages and receive vehicles after repair completion. Fleet Maintenance & Support Manage vehicle service requests to ensure proper maintenance schedules.Oversee replacement fleet vehicle readiness and availability.Maintain and organize spare keys for the entire fleet.Coordinate plate installation for GM fleet vehicles upon delivery. Customer Service Assist customers with replacement vehicle allocation and operational inquiries.Ensure timely responses to customer requests and operational issues.Maintain professional communication to support high customer satisfaction.