Alicia Jaffe
Customer Service Representative at Macpherson's
Based in Oakland, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Oakland
Industry
Retail Art Supplies
Company size
156
Contact information
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a•••••••@macphersonart.com
Phone
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Background
About Alicia Jaffe
Energetic professional with excellent organizational and problem solving skills. Detail oriented yet able to see the “big picture.” Able to work in a fast paced environment while maintaining focus. Takes on multiple responsibilities and determines priorities. Strong commitment to providing excellent customer service. Excellent written, oral and presentation skills.On my resume, you will see a variety of teaching, customer service, and administrative experience.* Designed, implemented and taught computer club, resulting in 70 students completingcomputer requirements for graduation.* Integrated audio/visual media, culturally relevant materials and test preparationstrategies into curriculum, resulting in average grade level gain of 2 years onstandardized tests.* Sold and researched legal books and software related to customer inquiries, resulting in increased customer satisfaction.* Increased customer satisfaction by determining the best ocean and air freight rates for shipments.* Produced daily events calendar for Five Star hotel.* Maintained databases using ACT and FileMaker.
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