Alif Hamka
Support Escalations & Incidents Engineer at Wati
Based in Surabaya, Indonesia
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Seniority
Other
Department
Other
Location
Surabaya
Industry
IT Services and IT Consulting
Company size
246
Contact information
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a•••••••@wati.io
Phone
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Background
About Alif Hamka
Customer Support professional with nearly 3 years of progressive experience at WATI.io (Sequoia-backed), specializing in escalations, incident management, and team leadership. Skilled in building and leading high-performing support teams, ensuring customer satisfaction, and driving operational excellence. Multilingual communicator fluent in Japanese (JLPT N3), English (C2), and Indonesian, with a background in translation, editing, and copywriting. Certified Meta Technical Professional on the WhatsApp Business Platform. Passionate about bridging technology and customer experience, and eager to keep learning and adapting in fast-paced, global environments.
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