Alisa Wright

Background

About Alisa Wright

User Experience and Project Manager for customer facing, web-based applications utilizing responsive design. Proven track record increasing user adoption; employing Agile methodologies and a user centered approach. Dedicated and engaging leader of effective development teams. Known for strong customer relationships built on trust, respect and follow through. USER EXPERIENCE MANAGEMENT: Over 10 years of experience managing customer facing applications pertaining to eCommerce, quoting, pricing and product selection. Ensuring a clean, intuitive UI that simplifies the UX and brings repeat customers to the site. Managing multiple projects from scope definition to deliverable, primarily using Agile methodology to produce responsive designs that function with ease across all devices. ECOMMERCE STRATEGY: Partnered in developing strategy, plan, design and implementation for a new eCommerce site in the Security market. Developed messaging plan and created incentive plans to drive user adoption. CUSTOMER/STAKEHOLDER RELATIONSHIPS: Worked closely with customers and internal stakeholders to ascertain complex requirements and translate them into technical specifications for the developers. Nurtured a relationship with the development team built on trust and transparency. Created and conducted engaging, internal and external training plans to increase overall customer satisfaction. Key Competencies: • User Experience/User Interface Management • Project Management • Team Leadership: Engagement, Vision, Retention • Customer Relationship Fostering • Agile Methodologies • A/B Testing • Internal/External Training: In-house, Webinar, On-site • Strategic Planning Available for relocation or travel intensive position for full time opportunity. Email: alisamwright@outlook.com Twitter: https://twitter.com/AlisaWright18