Alison Fell

Background

About Alison Fell

Experienced Operational HR / Personnel Generalist.Progressive background in Unionised Retail, Charity and Financial Services Sectors.Confident Team Manager with the ability to generate results in challenging environments.Effective Customer, Peer Group and Stakeholder relationship building skills.Motivational and Engaging Coach and Trainer of Soft and Technical skills.Organised and articulate Administrator and Communicator.Key Skills:Generalist HR ManagementFully responsible for the effective running of the HR dept in a high volume store. Regularly achieved over 94% in Personnel audit by ensuring all policies and procedures are adhered to and communicated across the teamProject and Event PlanningOrganised implementation of new customer service initiative training to 150 employees which improved customer service in store from 86% benchmark to 100% in 3 monthsHR Systems and AdministrationCoordinated the successful delivery of the new ‘Peoplesoft’ HR system into store and continually updated training with Personnel Administrators to ensure the system is used to its full capabilityEmployee Relations and Performance ManagementImproved business efficiencies and the employee engagement score by 9.1% in 4 weeks by rolling out new 'We Care' initiative in store. Reduced the number of employee disciplinary meetings by approx. 50% in 6 monthsTeam Leadership and DevelopmentDirectly manage and motivate 6 employees across 3 departments ensuring ongoing development and improved departmental results in relation to audits and salesTraining Analysis and Course DeliveryConstantly monitor training across the store to identify training needs and organise the delivery of any training required on a one to one or group basis