Alison Grainger

Background

About Alison Grainger

In-depth analysis, testing, and research skills to create a cleaner and more productive application for the client. Developing and delivering complex education for international desk level through management employees. Provided complex training to diverse groups from entry level CSRs to second level managers within the US and Latin America. Training has involved small to large classes, and one-on-one training. Developed education documents and resource material. Participated in and conducted internal audits at various levels, from desk level processes to reviewing ASCA audit readiness for code deployment. Expert at preparing and presenting Power Point presentations and Excel spreadsheets. Extensive experience in analyzing software requirements, testing code, documenting/reporting discrepancies, and supporting promotion to production environment for MVS and GUI-based systems. Adept at developing complex test scenarios and test cases for code testing and deployment. Strong communication and multi-tasking skills. Accustomed to working in high pressure environments with aggressive schedules and expectation of successful deployment both on time and with a high degree of reliability. Experienced SQL user.