Alison Jack

Background

About Alison Jack

I have over twenty years of experience within the travel, football and live music industries. Primary focus on client liaison, ticket operations and business development along side operational experience working at the highest profile live events. I’m highly organised, a stickler for attention to detail and a self-motivated person striving to deliver the best exceptional service for clients, every time. Proven success in managing high performing teams, enriching relationships with internal stakeholders, colleagues and clients alike with a passion and positive energy. I’m pragmatic too and never forget we are all human, we will make mistakes but how we recover situations and make others feel in the process really shows who we are. A cuppa and a chat can solve everything at times. Core Skills: Client Relationship Management Customer Service Excellence Organisational Planning Communication Attention to Detail Teamwork Time Management Project Management Sales & Innovation Budget Management Contingency Planning Delivered Introduced e-Ticket and scanning operation to Glasgow Royal Concert Hall, City Halls & Old Fruitmarket venues. Timed-booking process to allow Glasgow Museums (Kelvingrove, Riverside and the Gallery of Modern Art) to re-open and manage entry numbers during the Covid-19 pandemic. Successful ticket operation for the biggest outdoor concert (at the time) in Scotland,2014 when One Direction played Murrayfield stadium. Helped develop a new brand identity for the Scotland Travel Club to emerge as the SSC (Scotland Supporters Club) and drive club membership levels from to members, contributing profit into grassroots football in Scotland. Managed UEFA Cup Final Ticket Operation, hosted at Hampden Park stadium Glasgow