Alison Lees

Background

About Alison Lees

Improving performance, inspiring teams and optimising the customer experience. Forward-thinking, accountable and highly efficient customer relationship manager and team leader with proven expertise managing key strategic partnerships. Dynamic, passionate and a highly effective communicator with a demonstrated ability to build trust, maintain positive relationships and ensure beneficial business outcomes. An innovator who works collaboratively across all levels to ensure cross-organisational goals are set, implemented and achieved. Core Strengths Operations Management & Commercial Awareness Experienced professional across various operations management fields including organisational strategy & direction, finance, human resources, sales & marketing. Ability to define and execute delivery models to accomplish customer requirements within agreed service budgets whilst simultaneously managing customer expectations and satisfaction. Relationship Management Proven ability to establish enduring relationships with both customers and colleagues with a focus on delivering exceptional service and commitment to excellence. Work consistently with customers to ensure expectations are communicated to maximise customer confidence and trust. Leadership Collaborative leadership style with highly effective planning, organisational and communication skills. Ability to instil a common vision and develop a dynamic successful team based on trust and mutual respect. Performance & Process Improvement Demonstrated ability to identify gaps and develop innovative solutions and seek continual improvement through data driven quantitative methodologies. Proactively work towards objectives and goals, delivering expected and agreed results within agreed deadlines.