Alison Lui

Background

About Alison Lui

15 years of experience in providing exemplary customer service and phone etiquette Onboarding, training and guiding newly hired employees on company services and procedures Demonstrated leadership by guiding team members to success, coaching individuals for growth, and consistently innovating solutions by thinking outside the box Self motivated with a strong ability to work independently and within a team environment Excellent organizational and analytical skills and data entry capability; proficiency in Kroll pharmacy software, Microsoft Office, MS Word, OneNote, PowerPoint, Outlook, Teams, Excel, Salesforce and Adobe Acrobat Goal driven with meticulous attention to detail and unwavering accuracy Strong proficiency in conducting thorough file analysis and effectively resolving issues through troubleshooting techniques with time management skills and a sense of urgency Possessing a strong technical skill set, quickly grasping new web platforms and systems Experienced in performing effectively under pressure within a high-volume, fast paced environment Proficient in managing various administrative tasks, including but not limited to marketing initiatives and scheduling coordination