Alissa Hicks

Background

About Alissa Hicks

CORE STRENGTHS · eCommerce and solution development · Business growth and scalability · Promotional product & solution sales · Team leadership and project management · Collaboration and productivity tools INTERPERSONAL SKILLS · Excellent communication · Strategic planning and coordination · Efficient multitasking and organization · Quick adaptation and learning · Effective problem solving and troubleshooting BUSINESS GROWTH & SCALABILITY · Invaluable technical expertise and strategic thinking · Cross-functional team alignment and collaboration improvement · Revenue driven by solution sales and innovation · Business process engineering and implementation PROMOTIONAL PRODUCTS & SOLUTION SALES · Sales engineer for client solutions (B2B ecommerce, EDI punchouts, custom solutions, third-party engagement platform integrations) · Client solution sales and onboarding (marketing, pitches, proposals, quotes, statements of work, client agreements, requirements gathering, client success) · Bridges the gap between the client, sales, and technology · Promo Standards and integrated suppliers · Industry specific product management software, ecommerce, and other engagement platforms (ASI Smartbooks, eCommerce Gold platform, ASI ESP, Tango Gift Cards) TEAM LEADERSHIP & PROJECT MANAGEMENT · Technical team and project leadership · EDI integrations (Jaggaer, Coupa, Baseware) · SAML SSO integration with multiple identity providers · REST API & webhook integrations · Project management methodologies and frameworks (Waterfall, Process-critical, Agile) ECOMMERCE & SOLUTION DEVELOPMENT · Development languages (HTML, CSS, JavaScript, AngularJS, React, jQuery, SQL, ASP.NET, XML, JSON) · eCommerce platforms (IBM WebSphere Commerce, Magento, ASI e-commerce Gold, Shopify, Odoo, ASI ESP+, other) · Copilot and Microsoft Power Apps for Business (Power Automate, Power BI) · Server and DNS administration (Microsoft Azure, AWS, Microsoft Server 2012 & 2019, Internet Information Services (IIS), Cloudflare, GoDaddy, VMWare, Windows Remote Desktop) · Database administration (MySQL, DbVisualizer, DBFCommander, MariaDB) COLLABORATION & PRODUCTIVITY TOOLS · Project management tools (JIRA, Basecamp, Wrike, Monday, Planner/To-Do, Salesforce, Dynamics CRM) · Google Workspace and Microsoft Office 365 (All Apps) · Collaboration tools (Microsoft Teams, Zoom, etc.) · Adobe Creative Suite · Social media and marketing (Meta, X, Snap, MailChimp, SurveyMonkey, QR Code Generation & Analytics)