Aliya Kauser

Background

About Aliya Kauser

I am seeking a learning and progressive career in a reputed company which could provide me with sufficient opportunities to apply best use of my knowledge & justify my skills by giving best to the organization in achieving organizational goals as well as my personal enrichment. With leadership qualities and team-oriented individual I have gained a total experience of 6 years and 7 months in IT Service Management. Worked as Operations Analyst for multiple accounts in an pooled environment, followed the process to report and Monitor alerts received for any service disruption (24*7) with right escalation process. Worked as a Problem Manager for a leading British online and retail company and delivered best results to the client and delivered RCAs within the defined SLA, performed RCAs across various line of business like Online, Retail, Network, Security, Insurance and Supply chain & distribution, have quality of communication with clients, while delivering service presentation/exhibition have maintained the highest level of professional ethics and personal integrity. And now I am seeking for a challenging job role to work in a globally competitive environment and to learn and achieve a progressive career with a reputed company. Where, I can enhance my skills from my learning and give my best to the organization.