Alka Ranjan

Background

About Alka Ranjan

Technical Documentation Manager with Expertise in API Documentation | User Manual | Installation Manual | Training Manual | RFP | RFI | Presentation | Visio Workflows | Experienced Automation & Manual Tester | Proofreader | Formerly at Tech Mahindra | Wipro | Schneider Electric | As a technical writer, I create instructions to help people navigate complicated software. As an experienced writer skilled in beating deadlines, I hone my writing and editing skills every day. I work unsupervised, ahead of schedule, and under tight deadlines. My job involves working closely with SMEs, Product Managers, Developers, QA team, Implementation Engineers, and so forth. This close collaboration has helped build my skills in Technical writing, critical thinking, and communicating. I have learned to ask the right questions as well as deal with complexity and ambiguity. Career Summary: • Work experience in the IT industry. Involved in Technical Writing, End-user Testing, Proofreading, Research and development of Technical documentation, and Data Migration. • Strong understanding of English language, Writing standards, Templates, and Style Guidelines. • Knowledge of Database Management, Content Management System (CMS), Documentum, Documentations in SAP applications, Manual testing (ISTQB), Interwoven TeamSite/LiveSite. • Interaction with SMEs, Engineers, Developers, Testing and QA team, and other technical teams to understand and gather the technical information and aspects. • Design/Translate the technical information in easily understandable, clear, and procedural information for technical and non-technical users. • Ability to work independently with set deadlines and handle multiple projects simultaneously. Experience in writing and developing software requirements in the following documents: • User Manual • Installation Manual • Online Help • Visio Workflows • SOP, BPP, Workflows • Requirement Specifications • Training Manual • PPT, Storyboard • RFP (Request for Proposal.), RFI (Request for Information) Documentation. • Content for Web Pages, • Data Sheet • Demo Script • Product guides, e-catalogue • Test Cases • Release Notes • Gap Analysis • Quick Start Guides Working experience in the following tools: • MS Words | MS Visio | MS PowerPoint | MS SharePoint Designer • Adobe Captivate/FrameMaker/ InDesign,/ RoboHelp/Photoshop/Dreamweaver/ Illustrator/ PageMaker • Snagit, FSPro, • OnDemand Developer (Topic Editor), • Documentum, •Content Management System(CMS) • Interwoven TeamSite