Allan Blanco

Background

About Allan Blanco

ALLAN BLANCO SANDI1-0929-0799 Address: San José Phone: 6017-2942 Email: allanbs1307@gmail.com JOB OBJECTIVE Sales and Customer Service Experience, subs growth, and improving the customer service experience. Ability to increase customer satisfaction with high standards. Lead and group creator to provide viable results according to the company's KPI's. SKILLSTechnical Skills:• Spoken and written English advanced level • Excel, Microsoft, SAP System, Business Objects, AccountingSoft Skills• Leadership skills• Customer service skills • Fast Learner• Team WorkEDUCATION BACKGROUND • U.M.C.A Bachelor University Degree Business Administration - Human Resources • Soluciones Idiomáticas English Course • U.N.E.D English Course EMPLOYMENT HISTORY Pfizer Share Services – from 2022 current Position: Order to Cash - Collections TeamFunctions:• Sent SOA to the customers.• Release orders • Check invoices.• Call Center Support.Roche Share Services – from 2020 to 2022.Position: P2P Business Support Specialist NAM & Latin-American.Functions: • Responding tickets from Users related with the Purchase Orders and invoices.• Be the support to users; guide and train them with the process by email, chat and phone calls. Zoetis - from 2017 to 2020 Position: Procure to Pay Associate. Accounts Payable – Procure to Pay Functions: Be part of Latin-American and North America Posting Team. • Train new colleagues.• Update vendors work with Master Data Team.• Support QC Team.• Run reports to the Team Lead and Supervisors.• Update Team Manuals procedures.Zoetis – from August 2015 to January,2017 (Contractor)Position: Accounts Payable -Validation. Accounts Payable – Procure to Pay Functions: Validate information of invoices from suppliers in the United States, Central America and South America.