Allen Sherman

Background

About Allen Sherman

I am an innovative, enthusiastic, and collaborative BUSINESS STRATEGY DIRECTOR & MANAGEMENT CONSULTANT who excels at designing and executing high-performing customer success programs for enterprise clients across multiple industries. As a trusted advisor both internally and externally, I create optimized customer feedback loops by translating customer needs and technical requirements between business, operations, and IT teams. I excel at: Standardizing processes that drive sales, adoption rates, and customer satisfaction. Building mutually beneficial strategic partnerships with internal and external key stakeholders. Training, onboarding, troubleshooting, and mentoring new clients to drive adoption and utilization. Managing diverse teams in fast-paced, high-pressure environments. KEY ACCOMPLISHMENTS: Increasing NPS score from +6 to +9 in < six months by creating and implementing client onboarding program. Developing tailored success plans that achieved 94% retention after beta product testing. Planning and executing the| migration of historical data from disparate legacy systems onto new Salesforce environments with cohesive data governance and quality assurance principles. PERSONALITY TRAITS: Open-Minded: I am open to new ways of doing things. Strategic: I connect seemingly unrelated factors and build these connections into innovative fixes. Practical: I analyze processes and find creative by realistic solutions to improve daily operations. Supportive: I share my knowledge, experience, time, and energy with anyone who needs it. Reliable: I pride myself on always finishing what I commit to. Project Management | Business Analysis | Portfolio Management | IT Strategy | Continuous Improvement | Operations Financial Services | Risk Management | Remediation | IT Integrations | Training & Development | Reporting