Allen Valentin

Background

About Allen Valentin

Transformational operations and customer service executive with over 12 years' experience leading global teams across manufacturing, service and technology environments. I have a proven record of scaling organizations, optimizing cost structures and turning underperforming functions into profit centers. At PowerBreezer, I lead 45+ staff across manufacturing, customer service and field operations, managing global vendor networks and P&L responsibility. Through workflow redesigns and quality controls I increased on-time shipments from 30% to 98% and improved first-pass yield from 35% to 97%. I also launched NPS tracking, QA monitoring and KPI dashboards that transformed the customer service function into a revenue-generating profit center. Previously I led multi-site contact centers for Ally Lending, Duke Energy, Waste Pro, American Red Cross and Charter Communications, overseeing up to 700 staff and driving cross-functional alignment, SLA compliance and process improvements. I hold a Lean Six Sigma Yellow Belt and excel at balancing customer-first strategies with cost management, risk controls and performance accountability.