Allison Hellweg

Background

About Allison Hellweg

Customer Success and Implementation Project Manager with a strong record in efficiently onboarding customers and vendors onto technology platforms in a fast-paced environment.Customer Success | Implementation Project ManagerAllisonHellweg@gmail.comSkilled in Agile methodologies and cross-functional team servant leadership, I focus on optimizing processes, applying strong analytical skills, and delivering clear communication. Known as the go-to resource for high-complexity projects, I am recognized for my commitment to excellence and dedication to customer success. My experience includes implementing training programs, adopting new project management software, and streamlining processes at both Disney and Direct Supply.CORE COMPETENCIES:Training and MentorshipCustomer SuccessProcess ImprovementDocumentationEditingWritten CommunicationCopywritingProject PlansSaaS / Software ImplementationAgile and Waterfall MethodologiesPMP CourseworkExecutive CommunicationIssue ResolutionQuality AssuranceChange ManagementIssue ResolutionTools:ERP Software IntegrationsMicrosoft Office SuiteGoogle ApplicationsZendeskFTPData FeedsData AnalysisCRMSQLTarget ProcessGUIDEcxSharepointWordpress and Wix CMSChat GPT / AIACCOMPLISHMENTS:*Developed tools, project plans, and organized processes to reduce customer wait time by 60%*Accountable for training new hire resources and continued mentorship; refined onboarding documentation*Led rollout of new project management software GuideCX, improving deliverable return rates by 40%Contact me at AllisonHellweg@gmail.com to discuss your customer success and implementation needs.