Allison Kendall

Background

About Allison Kendall

Substantial experience in a call centre environment with ICBC as both a Finance Account Services Representative and Treasury Operations Representative. Analyse customer debt and propose payment arrangements. Processed traffic violation payments with a focus in providing a professional, stalwart customer service experience. Proved effective in establishing project procedures with a focus on efficiency. Previous employment as a Job Developer / Facilitator / Career Advisor with 3 years experience assisting clients in the pursuit of employment. Built lasting relationships with local employers to create long term employment opportunities for clients with disabilities. Provided job leads and negotiated wage subsidy agreements. Facilitated workshops with adult learners of diverse backgrounds and barriers to employment. Provided support on facilitating job search, resume and cover letter writing and interview readiness. Designed and delivered workshop curriculum including What's Happening in the Labour Market. Assisted clients with online job search and completing applications. Skilled at quickly building positive rapport with workshop participants and self-serve clients. Additional and extensive training and development experience. Eight years experience in international music industry, most specifically in music publishing, royalty administration, and mechanical licensing. A team player with extensive project management experience, proven time management skills with an ability to meet tight deadlines and work with detail. Additional passion for Theatre, Music and Film. Fluent in English and Portuguese and conversant in French