Alma Smith
Senior Director, Community Engagement and Retention at Exclusive Resorts
Based in Boulder, United States
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Seniority
Other
Department
Other
Location
Boulder
Industry
Hospitality
Company size
414
Contact information
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a•••••••@exclusiveresorts.com
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Background
About Alma Smith
At Exclusive Resorts, our team's innovative approach to member engagement has been pivotal in navigating the hospitality industry's dynamic landscape. With over 20 years dedicated to elevating the member experience, my role as Senior Director has centered on implementing strategic plans that enhance engagement and ensure the vitality of our Membership Community. In collaboration with cross-functional teams, we've developed initiatives that promote continuous community growth and member retention. My focus extends beyond operations to include crafting a seamless member journey, from leveraging state-of-the-art systems to empathetically addressing members' feedback, which has been instrumental in steering the club to a prosperous path.
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