Alok Dutt

Background

About Alok Dutt

12+ Yrs of experience in IT operations Experienced IT professional in telecom(BSS), Healthcare and Manufacturing domains. Having experience in application support, programme management, metrics management and automation activities. Proven record of excellent client-facing skills and stakeholder management. Skilled in grasping the big picture, conceptualizing, developing, implementing solutions & partnering closely with business leaders, various stakeholders and senior level executives. Managed BSS software delivery in Telecom domain both in emerging markets like Africa and middle east and established markets like Europe. Led a team for successful ITO migration project for Huawei GSC india. Experience in Telecom domain (CRM) and US health insurance providing IT support for mainframe applications Also earlier experience in the same company was for a US High Tech Networking equipment manufacturing client in sales support (ERP), was part of the UAT testing team for the client, Managed metrics for the client and provided analytics support for improving metrics. worked extensively for various Six Sigma / LEAN projects, Certified LEAN Yellow belt.