Alok Karnik

Background

About Alok Karnik

Possible rewritten summary: As a Service Operations Manager at Sanofi, a global leader in healthcare and biotechnology, I leverage my 13+ years of experience in IT service management to drive change management success and IT service excellence. I hold an ITIL V4 certification and a certification in information security and ethical hacking, demonstrating my proficiency and commitment to delivering high-quality and secure IT services. In my current role, I review and approve changes across the organization, as well as define processes or restructuring as per the changing needs of the organization. I have hands-on experience with ServiceNow tool, tool enhancement, and dashboard management. I have also successfully transitioned and Delivered projects. I have handled Service Management process, collaborating with multiple teams across the globe. Additionally, I have skills in Azure cloud service, customer relationship management, and problem solving, enabling me to support the organization's vision and goals.