Alona Dolya

Background

About Alona Dolya

About Me I started as a support operator, evolved into an analyst, gained hands-on experience as a developer, led a team as a team lead, and now contribute to strategic decisions as a Deputy Head of the Support Department. This journey has taught me how to work with people — their tasks, challenges, and motivations — and how to lead them through complex transformations. I know how to stay in the flow of critical events, make decisions fast, communicate clearly, and deliver results when it matters most. I specialize in aligning business goals with tailored technical solutions, and I thrive in fast-paced environments where accuracy, clarity, and ownership are key. Core Skills & Expertise - CRM Systems Mastery: Expert in configuring and optimizing complex CRM solutions (Creatio and more)- Solution Architecture: From business idea to technical realization — design, build, deliver - Integration Scenarios: Deep experience in setting up integrations (REST/SOAP/webhooks), building custom middleware, and debugging cross-platform issues - Custom Problem Solving: Known for developing non-standard, effective solutions where out-of-the-box tools fall short - Low-code & No-code: Rapidly building solutions while understanding when deeper development is required - Data Analysis & Reporting: Designing dashboards, interpreting KPIs, and improving data visibility - Process Optimization: Mapping business workflows, identifying bottlenecks, and configuring process automation - Debugging & Troubleshooting: Skilled in identifying root causes via logs, tools, and system insights - Incident & Escalation Management: Handling high-pressure situations and coordinating resolution among cross-functional teams - People Management: Leading analysts and developers, mentoring team members, aligning individual goals with team objectives - Cross-Department Collaboration: Acting as a bridge between support, R&D, product, and sales units - Strategic Thinking: Evaluating long-term impact, prioritizing effectively, and designing scalable support solutions 🧠 Mindset & Principles Leadership means listening, guiding, and showing the way Every technical solution starts with understanding the human context Clarity, ownership, and collaboration are the foundation of every project Continuous learning is not a goal — it's a way of working Complex doesn’t mean impossible — it means worth solving