Alshan Rajbanshi

Background

About Alshan Rajbanshi

I am an experienced IT professional with over five years of expertise in technical support, system administration, and network troubleshooting, spanning both retail and IT environments. My career journey has equipped me with the ability to manage complex infrastructure, resolve technical issues effectively, and deliver exceptional customer support. Transitioning into IT-focused roles, I honed my skills in technology integration, system optimisation, and process improvement, ensuring seamless operations in fast-paced environments. I’ve leveraged this foundation to excel in network management, cybersecurity, and business system analysis, bridging the gap between technical solutions and business objectives. What I’m Focusing on Now: I am actively pursuing opportunities as an ICT Customer Support Officer, ICT Business Analyst, ICT Security Specialist, aligning with my career progression. My current focus is on- Delivering exceptional customer support through proactive issue resolution and communication- Analysing business processes to recommend technology-driven solutions that improve operational efficiency- Implementing robust cybersecurity measures to safeguard systems and ensure compliance with industry standards. My Specialities: My expertise spans these core areas- IT Support and Troubleshooting - Customer Relationship Management in IT Contexts - Business Analysis and Process Improvement - Cybersecurity and Data Protection - Network Configuration and Optimisation - IT Infrastructure Setup and Maintenance My Toolkit: I utilise a diverse range of tools and technologies to deliver impactful results- IT Management: Active Directory, Microsoft Azure, Group Policy Management - Networking: LAN/WAN, Wi-Fi Configuration, Router & Switch Setup - Productivity Tools: Microsoft Office 365, Google Workspace, SharePoint - Collaboration Tools: Microsoft Teams, Zoom, Google Meet, Slack - Business Analysis Tools: Microsoft Visio, Tableau, Jira, Asana - Security Tools: Basic knowledge of SIEM, endpoint protection tools, and vulnerability scanners - Cloud Platforms: Azure Cloud, AWS (Basic), and Virtualization Tools My Values and Vision: I am passionate about bridging technology with business goals, providing innovative solutions that enhance efficiency and security. My mission is to deliver exceptional IT support, drive process improvements, and ensure robust cybersecurity. Through continuous learning and a customer-focused approach, I aim to contribute meaningfully to organisations and advance my career in ICT roles.