Alvaro Gargano

Background

About Alvaro Gargano

I’m passionate about a simple idea: companies grow when they truly listen to their customers… and act fast. Throughout my career, I’ve led retention, expansion, and customer experience strategies for high-impact B2B accounts across LATAM. I combine strategic thinking with relational sensitivity, and data with action. In every challenge, I focus on answering the question that truly matters: how do we make the customer stay, grow, and advocate for us? I bring over 15 years of experience connecting people, business, and technology. I’ve worked in SaaS, banking, retail, and consulting, driving results for clients such as Itaú, Entel, Coca-Cola, and Supervielle, among others. I work with tools like Power BI, SQL, Python, HubSpot, Tableau, and advanced Excel to analyze key metrics such as NPS, CSAT, churn, and growth. I also lead agile projects, design customer journeys, and collaborate with Product, Marketing, Tech, Sales, and Finance teams to create meaningful experiences. If you’re looking for someone who blends human depth, impact-driven thinking, and commercial vision—let’s talk.