Alwin Kwan

Background

About Alwin Kwan

Skip to the bottom for the short version) Alwin is a business operations and IT Service Management process improvement specialist and Canadian Privacy expert. 25+ years of experience leading technical and non-technical teams, analyzing process improvement opportunities, and delivering projects has allowed Alwin to better understand organizational needs for process optimization and privacy compliance, whether it is for small or large organizations, private-sector, public-sector, or non/not-for profit. Alwin leverages the use of known frameworks and methodologies (e.g, ITIL 4, Lean Six Sigma, NIST, ISO, etc.) for guidance and due diligence and builds his own frameworks for consistency and repeatability, and to ensure these massive frameworks are “right sized” for your organization. Alwin’s goal is to ensure that you are maximizing operational efficiencies (process documentation, process improvement practices, or automation), and that you have an awareness of how to comply with privacy regulations and the appropriate handling of personal information within your organization. Alwin has worked in a broad range of industries including aviation, contact centre and customer service, construction, distribution, e-commerce, information technology, property management, retail, and telecommunications. Having also designed, implemented, and supported process automation and reporting solutions, using varying types of software across multiple lines of business, Alwin offers a unique blend of process analysis skill with proven operational leadership experience and the ability to identify and measure results- Short version: when it comes to Process Improvement and Canadian Privacy compliance, Alwin leverages applicable methodologies and best practices to help you simplify and figure it out, and makes it an enthusiastic and enjoyable experience for you and your team.