Alysia Viegas
Team Lead for Team Evolve at Beyond Migration
Based in Hounslow, United Kingdom
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Seniority
Manager
Department
General Business & Management
Location
Hounslow
Industry
Business Consulting and Services
Company size
15
Contact information
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a•••••••@beyondmigration.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Alysia Viegas
Joined IBM as a Portuguese Language Specialist and worked as an Unix system administrator. Worked at Veritas as a Technical Support Engineer. Currently working as a Team Evolve Engineer at Beyond Migration. Beyond specialize in M&A IT integration. Whether you are looking to acquire a company or have recently merged, we can augment your existing IT teams to ensure a smooth integration of IT technologies. My key duties, but not limited are: Effective communication with requesters in a clear, positive, and professional manner Serve as first point of contact for reporting technical issues Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources Provide remote access support Effectively implement the steps found in available resources by following the instructions. Clearly and thoroughly document requests for assistance in ticket management system, and track request through to resolution/escalation.
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