Alyson Munroe

Background

About Alyson Munroe

Experienced Research Leader, Strategist, Customer Champion 18+ years’ experience leading global user research programs Deep focus on understanding customers and their needs through qualitative and quantitative research Expertise in strategic, foundational research as well as evaluative research methods Track record of delivering insights that inform strategic decision making and measurably improve customer experience with products and processes People management experience at Cisco, SAP, Alliance Atlantis and Rogers Communications Research Expertise: Leading Research Programs & Teams Journey Mapping Top Task Analysis Usability Testing Service Blueprinting Accessibility Testing Surveying (Customer XM Expert Certification: Qualtrics) Diary Studies UX Benchmarking User Needs Gathering A/B Testing 1:1 In-Depth Interviews Tree Testing Card Sorting Competitive Analysis Market Trend Analysis Persona Program Management Strengths: Strategy Creation & Execution Building Programs & Teams Relentless Customer Advocate Translating Insights into Impactful Recommendations Cross-Functional & Global Relationship Building Concise Communications Executive Presence Mentoring Clifton Strengths: Achiever | Belief | Relator | Individualization StandOut Assessment: Teacher | Creator