Alyssa Carlson

Background

About Alyssa Carlson

Client-focused account manager with 9 years of experience dealing with the financials and strategies of health and welfare plans. My skills include organization, strong business acumen, and flexibility. I am responsible for development of short and long-term strategies that have high impact on clients and the business, and translating operations/strategic decisions into specific measurable outcomes. To do so, I posses and apply in-depth knowledge of industry trends and available products/solutions in order to develop strategy and solve client needs. Furthermore, it is my responsibility to stay up to speed with everchanging tax legislations, healthcare reform, and compliance regulations and then transfer than knowledge to my client.What excites me about my career is being the bridge connects organization with solutions that will attract/retain top talent while also arming today's workforce with resources to live healthy, full lives.I transitioned to the employee benefits industry in 2014 and obtained my North Carolina Producer License. Before joining Willis Towers Watson, I worked for Humana Inc. where I worked directly with consulting firms to handle escalated service issues for their clients health and welfare benefits through Humana. In August of 2017, I earned a Masters of Business Administration with a concentration in Human Resources from Liberty University.I exercise a strong understanding of each client’s business needs and value proposition, benefits administration, the health care industry, and client challenges to deliver strategic success. I utilize all available resources to provide targeted, value-added services to each and every one of my clients.