Alyssa Leano

Background

About Alyssa Leano

A QA Analyst with excellent problem solving skills, who has an eye for detail, and strives to provide excellent service to clients. Q4 Inc- Quality Assurance Analyst, October 2021 to November 2022 • Thoroughly reviews IR and corporate websites made by developers. Ensure that it meets the clients' style guide provided through Figma or Adobe XD • Test websites' functionality and responsiveness for desktop, tablet and mobile • Perform cross-browser testing • Perform pre-launch and post-launch testings and document bugs via BugHerd • Run accessibility scans and provide reports to developers for adjustments. Ensure the website passes accessibility (WCAG 2.1 Level AA) • Daily collaboration with implementation managers, developers and content specialists to ensure that the projects are within the timeline and make necessary adjustments where needed Q4 Inc- Web Support Analyst, December 2019 to October 2021 • Manage website requests of clients, including confidential and time-sensitive requests (e.g. Press Releases, Events, Earnings) • Send timely response to inbound requests via Salesforce and resolve support tickets • Help troubleshoot site-related issues and escalate to developers if needed • Coordinate with internal teams to deliver seamless customer service to clients