Alyssa Mallette

Background

About Alyssa Mallette

Enterprise Customer Success | Data Infrastructure Advocate | Strategic Partner At MetaRouter, I lead enterprise customer relationships tied to over $1.5M in annual recurring revenue, guiding clients through onboarding, technical implementation, and long-term success. My focus is on building trust, driving adoption, and ensuring value realization at every stage of the customer journey. I collaborate daily with Product, Engineering, and Sales to solve complex problems, surface strategic opportunities, and champion the voice of the customer. This cross-functional partnership has enabled me to consistently exceed renewal and expansion targets while enhancing internal alignment around customer needs. With a foundation in digital marketing and data strategy, I bring a product-aware mindset to customer conversations—bridging the technical with the tactical to create clear outcomes. I care deeply about creating inclusive, supportive environments where strong relationships and honest feedback fuel both customer and team growth. If you're focused on scaling enterprise success, unlocking customer potential, or navigating the ever-changing data landscape, I'd love to connect.