Alyssa Somyk
Customer Experience Manager at Cwi
Based in Hackettstown, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Hackettstown
Industry
IT System Installation and Disposal
Company size
62
Contact information
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a•••••••@gocwi.com
Phone
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Background
About Alyssa Somyk
Here at CWI, I bridge the gap between operations, sales, and customer success, ensuring clear, strategic, and customer-focused messaging both internally and externally. I develop and execute communication strategies to enhance customer engagement, manage feedback loops, and drive service improvements. I oversee internal communication to align teams on company initiatives and best practices while ensuring customers receive consistent, high-quality interactions. I also manage customer satisfaction metrics, improve escalation processes, and continuously identify opportunities to refine our service offerings for better transparency and efficiency.
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