Amal Mohan

Background

About Amal Mohan

🤦Are digitization challenges with field operations messing with your customer service or driving your costs too high? 📝 How digitized are your operations exactly? My conversations with clients and prospects who say they are "Digitized" end with us discovering that there's gaps in digitization that are essentially holes in their pockets.💸 I have helped utility telecom and manufacturing field service organizations to triple their revenues reduce overhead by 50% and achieve award-winning customer service levels using a unique framework called the Digitization Staircase: ⏹️ Manual Processes ⏹️⏹️ Digitization of Primary Process ⏹️⏹️⏹️ Partial Back Office Digitization ⏹️⏹️⏹️⏹️ Extensive Digitization ⏹️⏹️⏹️⏹️⏹️ Intelligence and Automation ⏹️⏹️⏹️⏹️⏹️⏹️ Perpetually adaptive system. Conceptualized after conversations with over a hundred firms my solutions help Field Service firms on any step of their Digital Transformation journey. Results have been proven and millions of dollars in value has been delivered over the past 10 years using my extensive Software Suite tailored Solution Design in combination with Best Practices from multiple leading industries. ✅ Helped an $800M client in the utility space who was struggling with chaotic processes and high cost of operations to turn the project around and 4X their revenues within 3 months without increasing any overheads. The project enjoys the highest profit margins the sector has ever seen. ✅ Helped a large telecom company battling with poor market reputation to revamp their entire operations and become #1 in customer satisfaction over a period of 6 months. They went on to bag a huge multimillion dollar maintenance contract immediately after. ✅ Helped a mid sized manufacturing firm known for poor B2B after-sales service to reduce their response times by 40% and ensure 100% accurate diagnostics and quick on-site repair. Our feedback mechanism showed a 1000% improvement in customer satisfaction scores. If you’re facing similar challenges I’d love to discuss your situation: amal@fieldmaster.ai PS. Software by itself is probably NOT going to solve your problems and I say that as a guy who builds software for field operations.