Amanda Bakos-Mitchell

Background

About Amanda Bakos-Mitchell

I bring 20+ years of experience in customer service leadership, account coordination, and order management, with a focus on building strong teams and delivering exceptional client experiences. My background spans food & beverage manufacturing and thermoplastic resin distribution, supporting large retail, food service, and JIT distribution customers. Key strengths include:* Team leadership & development – training, coaching, and mentoring to drive performance and accountability * Customer service excellence – high-volume order management, dispute resolution, and client relationship building * Process improvement & operations – ERP/EDI implementations, data conversions, cross-functional supply chain collaboration, data analytics to use facts * Data-driven leadership - leverage analytics to separate fact from perception, drive meaningful change, and recognize/reward KPI achievement * Strategic adaptability – excelling in fast-paced, high-growth environments with a focus on results and continuous improvement I am passionate about creating a well-reputed customer and employee experience by leading with empathy, candor, and professionalism. My goal is to empower individual contributors, strengthen client partnerships, align daily operations with organizational strategy to achieve mutual success, and ensure professional fulfillment for both my direct reports and myself.