Amanda Captain

Background

About Amanda Captain

I am a client-centered Customer Experience Manager with a strong background in financial services and enterprise client relationship management. Currently at Q2, I help drive meaningful client outcomes by coordinating cross-functional efforts across Sales, Legal, Finance, and Implementation teams to support contract execution, project delivery, and long-term strategic growth. Before Q2, I supported Fortune 500 clients at Verizon Business, where I specialized in financial operations, billing compliance, and streamlining complex processes. I take pride in bridging teams, solving challenges collaboratively, and ensuring a consistently excellent customer experience. My passion lies in making the complicated feel simple for clients, creating clarity through process, and building strong partnerships that stand the test of time. Whether through process innovation or relationship management, I bring a detail-oriented, solutions-driven mindset to every project.