Amanda Chambers

Background

About Amanda Chambers

With over 18 years of experience in the customer service and loyalty industry, I am passionate about creating positive and memorable experiences for customers, building trust and rapport, and resolving issues with empathy and professionalism. I am currently a Social Media Ambassador at LoyaltyOne, the leading provider of loyalty programs in Canada, where I manage the social media pages for their flagship program, AIR MILES. In this role, I engage with customers publicly, respond to their inquiries and concerns, and uphold the brand's value and reputation. I use my active listening, critical thinking, and problem-solving skills to address a variety of topics, from travel bookings, credit card transactions, online technical support, and more. I also collaborate with various departments and groups within the organization to ensure seamless transitions and consistent communication. I have developed strong community marketing skills, as I increase engagement, build community, and promote loyalty among the customers. I am always eager to learn new tools and applications, and I am TICO certified.