Amanda Coughlan

Background

About Amanda Coughlan

A motivated ITIL professional with experience in Service Management and Service Delivery who benefits from a wealth of ITIL, Prince2 and Leadership knowledge gained from professional training and work experience. Experienced in designing, implementing, owning and managing service management processes such as Design Coordination, Transition Planning and Support and Change Management. Also experienced in working closely with Project Management to assist with the design and implementation of new or revised services via Projects or non-standard service requests. Other experiences and skills include involvement in operational process such as Incident Management, Major Incident Management and Problem Management. Has strong experience in leadership and management and is able to communicate confidently and coherently at all levels, including presenting complex information in a formal or informal manner to audiences of limited knowledge. Utilises initiative and expertise to quickly solve problems and overcome challenges, as well as successfully adhering to tight deadlines.