Amanda Cunha

Background

About Amanda Cunha

Professional with solid experience in implementing new work structures, creating processes and managing teams in different business areas, with experience in companies in the areas of health, communication, technology and leisure and hotel services.+ 10 years in the IDTech segment, developing and coordinating projects aimed at improving the experience of customers, employees and partners.+ 7 years in team management, direction and development of multifunctional and multidisciplinary teams. Structuring new areas and creating KPIs and OKRs for the entire company.#Customer Experience: experience in developing and coordinating projects aimed at continuously improving the customer experience throughout the entire journey;#Strategic Business Planning: performance in conducting and preparing strategic business planning, corporate performance management, creation of indicators and OKRs;#Organizational Culture: experience in developing strategies to strengthen organizational culture with a focus on the themes of people management, results management and customer-centric culture;#New structures: extensive experience in planning and implementing new work structures, from identifying organizational needs, designing new areas, creating processes and workflows, selecting and developing the corresponding teams. Shall we have a coffee? amandacunha_@hotmail.com 55 51 98153.6768