Amanda David

Background

About Amanda David

Dynamic and results-driven senior leader with over 24 years of experience leading enterprise-wide digital transformation, IT operations, and client service excellence across diverse industries. Proven track record in delivering full-cycle implementation of business-critical platforms including ERP, HRIS, CRM, and cloud-based applications such as NetSuite, Salesforce, Microsoft 365, and SharePoint. Adept at aligning technology with business strategy, developing high-impact go-to-market and demand generation strategies, and executing large-scale integration initiatives, including M&A transitions. Recognized for building and leading high-performing teams, with direct oversight of global cross-functional units of 30+ and operational management of contact centres with 1,150+ personnel. Exceptional communicator with a history of engaging C-level stakeholders, developing ROI-focused business cases, and driving enterprise-wide adoption of innovative tools and practices. Skilled in strategic planning, product delivery, client retention, compliance, and performance optimization, consistently delivering measurable improvements in efficiency, customer satisfaction, and revenue growth. Specialties: Change Management, Project Management, Business Consulting, Business Process Improvement, BPO Management, Mergers and Acquisitions, Call Centre Operations Management and Marketing Operations.