Amanda Facey
Community Support Specialist at Acadeum
Based in Greenville, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Greenville
Industry
E-Learning Providers
Company size
45
Contact information
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a•••••••@acadeum.com
Phone
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Background
About Amanda Facey
I am a Customer Care Specialist with more than 8 years experience in the field in a variety of roles. I have assisted both Customers and Partners in everything from Onboarding, to Technical Support and Customer Care. I also have several years experience as a supervisor/escalations specialist. I have worked on multiple platforms, including Email, Chat, Phone, and Ticket Support, specializing especially in Non-Phone Support platforms due to my abilities with typing speed and written communications. I have experiences with a large variety of technologies, including but not limited to: SaaS Avaya Zendesk Teams Zoom Hipchat Slack
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