Amanda Hedrick

Background

About Amanda Hedrick

With over 15 years of experience in the technology industry, I have honed my skills in problem-solving, strategic communication, and building strong relationships with clients and partners at all levels. At Allstate, I achieved KCS3 certification, reduced invalid escalations from 12% to 2%, and received a Performance Bonus Award for my contributions to a Combined Maturity Assessment. My technical proficiency includes Microsoft Office Suite, ServiceNow Dashboards, and Task Boards for reporting and technical support. I am highly skilled in identifying opportunities for improvement through pattern recognition and trends analysis, enabling me to prioritize and deliver timely solutions. Throughout my career, I have actively participated in mentoring, training, process improvement, and partnership-building initiatives. My leadership in huddles and RCPS sessions has enhanced my understanding of continuous improvement and change management principles. My customer-centric approach has resulted in consistently high levels of customer satisfaction. As an analytical thinker, I am able to conduct thorough investigations and provide effective coaching to new hires by utilizing a wide range of resources. I am excited to bring my skills, experience, and passion to a new opportunity.