Amanda Herman

Background

About Amanda Herman

Motivated, dedicated and resourceful employee looking for further career growth and a challenging environment, providing opportunities for growth and advancement, where I can utilize my experience and skills toward becoming an invaluable team member. I intend to contribute my proactive attitude, and positive atmosphere to help improve both the company and myself for the overall profitability of the organization. Relevant Experience Well organized, with an emphasis on time management Excellent customer service skills Self starter, with strong problem solving abilities Ability to prioritize multiple tasks and adapt to a fast pace changing environment Team player with leadership qualities Current Experience Proficient with: Windows XP, Windows Vista and Windows 7 operating systems. Technical skills include, but are not limited to: Line testing, DSLAM, PBX and Legacy systems, AT & T Toolbar, NeuStar, OMSe (PRV’s, DPO’s, LSR’s), ICOMS, Clearinghouse, ADPS/ACSR, Port Outs, Force Porting, Activation's, Transfers, Remedy Tickets, Escalations, Day of Turn Up Reports, Mentoring and Training of new hires for all basic PAC team procedures.